Patients are seen by appointment only, so please call in advance so that our staff may reserve a time for you. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. Occasionally, emergencies do occur which may cause a delay, but we will always try to honor your appointment time.
It is our office policy to confirm appointments 24 hours in advance. Our staff makes every attempt to contact you the day before your appointment. However, if we have not been able to reach you, your appointment may be taken off of the schedule. We would appreciate it if you call us to confirm the day before your appointment if you know that we will have a difficult time reaching you so that you will not lose your appointment time.
Cancellation of Appointments
If you cannot keep an appointment, please notify the office staff by calling 765-649-3388 in Anderson or 317-578-1933 in Fishers. No charge will be made for missed appointments, provided at least 24 hours notice is given so that the time reserved for you may be made available for other patients. If you have a personal emergency, please let us know as soon as possible.
We are unable to function efficiently if patients forget their appointments and do not show up at their scheduled time. We are also unable to continue treatment for patients who habitually cancel appointments at the last minute or who constantly “forget.”
Other Useful Information
For the doctor to leave a patient being treated to answer every telephone call would obviously be unfair to the patients. The office staff has been trained to answer most questions or to relay answers to you from the doctor. If they are unable to answer your questions, arrangements will be made to have one of the doctors return your call as soon as possible.
The office has reserved a limited time each day so that emergency patients may be scheduled quickly. If you have a problem requiring emergency treatment, please call as early in the day as possible.
We thank our clients for the confidence they have placed in us. You may rest assured that we will do everything in our power to make your visit to our office as pleasant as possible.