Appointments

Patients are seen by appointment only, so please call in advance so that our staff may reserve a time for you. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. Occasionally, emergencies do occur which may cause a delay, but we will always try to honor your appointment time.

It is our office policy to confirm appointments 24 hours in advance. Our staff makes every attempt to contact you the day before your appointment. However, if we have not been able to reach you, your appointment may be taken off of the schedule. We would appreciate it if you call us to confirm the day before your appointment if you know that we will have a difficult time reaching you, so that you will not lose your appointment time.

Cancellation of Appointments

If you cannot keep an appointment, please notify the office staff by calling (765)649-3388 in Anderson or (317) 578-1933 in Fishers. No charge will be made for missed appointments, provided at least 24 hours notice is given so that the time reserved for you may be made available for other patients. If you have a personal emergency, please let us know as soon as possible.

We are unable to function efficiently if patients forget their appointments and do not show up at their scheduled time. We are also unable to continue treatment for patients who habitually cancel appointments at the last minute or who constantly "forget."

Emergencies

The office has reserved a limited time each day so that emergency patients may be scheduled quickly. If you have a problem requiring emergency treatment, please call as early in the day as possible.

Telephone

For the doctor to leave a patient being treated to answer every telephone call would obviously be unfair to the patients. The office staff has been trained to answer most questions or to relay answers to you from the doctor. If they are unable to answer your questions, arrangements will be made to have one of the doctor return your call as soon as possible.

Fees and Payments

Every effort is being made to keep down the cost of dental care. You can help us by making your payment at the time of your visit. You will be given an estimate of the approximate total fee at the beginning of treatment.

Several methods of payment are available,

1. Payment at time of visit is the customary method.

2. For your convenience, we accept MasterCard, Visa, American Express, and Discover.

3. We also have financing available for those who qualify with Dental Fee Plan and Care Credit. Interest rates are reasonable and approval rates are high. We do not carry accounts. There will be a $15.00 charge for returned checks.

Insurance

For your convenience, our office staff will submit charges for services to your insurance carrier, but we consider the patient primarily responsible for the account. In other words, the service provided by any dentist amounts to an agreement between the patient and the office. The insurance relationship constitutes an agreement between the carrier and the patient. If you have any questions about any aspects of your group dental coverage, these should be discussed with your employer, union, or group association providing protection. Both want you to receive the best dental care and maximum insurance benefits to which you are entitled.

Thank You!

We thank our clients for the confidence they have placed in us. You may rest assured that we will do everything in our power to make your visit to our office as pleasant as possible.

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